Frequently Asked Questions
How Do I Wash My Sofa Cover?
Our covers are easy to care for. You can machine wash and machine dry your sofa cover right along with your clothes. Your sofa cover won't wrinkle and will grip the contours of your couch for years to come.
Does The Sofa Cover Work on My Sofa?
The answer is probably yes. Our sofa covers work with almost any type and shape of sofa. Be it Loveseats, Recliners, L-Shaped Sofas, Single Sofa Chairs, and any other sofa types that have a rectangular shape.
If you have a curved Sofa, please make sure to contact us beforehand to ensure that the cover actually fits. (Simply send us an email to customer@dimoohome.co.uk)
Is The Sofa Cover Durable And Does It Protect My Sofa?
Our sofa covers are super durable and will protect your sofa from wear and tear! It's the perfect sofa protector for pets like cats & dogs. It is also spill and stain resistant to ensure that your Sofa is 100% safe!
What Materials Is My Sofa Cover Made of?
Our sofa covers are made from a mixture of Polyester and Spandex to keep it stretchy, but at the same time strong and durable.
What Size Should I Get?
- Armchairs (1 seater) range anywhere from 90-140cm / 35-55 inches / 3-4.5 ft. The Armchair Sofa Cover is guaranteed to fit your armchair if it falls between that range.
- Love Seats (2 seater) range anywhere from 145-185cm / 57-73 inches / 4.5-6 ft. The 2-Seater Sofa Cover is guaranteed to fit your Love Seat if it falls between that range.
- 3-Seater Sofas range anywhere from 190-235cm / 74-90 inches / 6-7.5 ft. The 3-Seater Sofa Cover is guaranteed to fit your couch if it falls between that range.
- 4-Seater Sofas range anywhere from 235-300cm / 91-118 inches / 7.5-10 ft. The 4-Seater Sofa Cover is guaranteed to fit your couch if it falls between that range.
For more measuring details, please read our guide.
How Easy Is It to Install The Sofa Cover?
It's as easy as 1-2-3! Center the front and back right to left following all labels. Keep the hem even with the floor all around. Tuck any excess fabric into the shoulders and seat crevices for an instant transformation.
Do I Need to Have An Account to Order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
What If I Forgot My Password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What If I Typed the Wrong Email Address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone from the trouble.
Are Ther Any Exchange Rates?
All of our transactions are based on US Dollars. If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
What Payment Methods Do You Accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How Secure Is My Online Order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How Do I Change Or Cancel My Order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellation.
Please note that any order that have already been packed or shipped cannot be cancelled.
How Do I Set My Shipping Address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I Change My Shipping Address After Placing An Order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
When Will My Order Arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
How Do I Track My Order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Can I Use Several Discount Codes in One Order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items in My Order?
If something is still missing, please contact us immediately.
When Will My Order Be Processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Will I Be Charged With Customs And Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How Do I Return An Item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
What If The Item(s) I Received Are Defective/Incorrect/Damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How Long Is the Returns Process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When Will I Receive My Refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
